This year as part of the MIT process we have been working on the 5 Why's. Here is a link to a reading we have done on the origins of this process.
Below is a brief video that explains the 5 why's if you are short of time. Although this is a business focused example it does illustrate the process and benefits of using this process.
One thing I can quite honestly tell you is that although it is very challenging answering some of the Why questions that get thrown as you in this process it definitely challenges your thinking and makes you look into the problem deeply and helps you to narrow down what the problem actually is, and who it affects.
Another thing I can quite honestly tell you is asking these 5 Why's can also be just as challenging.
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